{"product_id":"emis-asia-care-membership-family-annual","title":"emis.asia Care Membership — Family (Annual)","description":"\u003cdiv style=\"background: #f8f9fa; border-left: 4px solid #0057a8; padding: 12px 16px; margin-bottom: 20px;\" id=\"ai-summary\"\u003e\n\u003cstrong\u003eClinical Summary:\u003c\/strong\u003e The emis.asia Care Membership (Family Annual) is a Singapore-based healthcare coordination service covering up to four family members for 12 months, providing nurse-led case management, unlimited specialist matching across the emis.asia provider network, insurance pre-authorisation and claims assistance, 24\/7 helpline access, medical records consolidation, telemedicine setup with SMC-registered specialists, and second opinion arrangement. The service operates under Singapore's Healthcare Services Act (HCSA) 2020 and Personal Data Protection Act (PDPA) 2012 frameworks, designed for families managing complex care coordination needs across public and private healthcare providers.\u003c\/div\u003e\n\u003ch2\u003eService Overview\u003c\/h2\u003e\n\u003cp\u003eThe emis.asia Care Membership (Family Annual) provides structured healthcare navigation for Singapore families managing multi-specialist care, chronic conditions, or high-utilisation healthcare requirements. The membership assigns a dedicated nurse-led case manager to the family unit — centralising appointment scheduling, insurance pre-authorisation, medical records consolidation, and specialist referral coordination under a single point of contact. This eliminates the administrative burden associated with navigating Singapore's fragmented public-private healthcare landscape, where patients frequently engage separately with restructured hospitals (SGH, NUH, KKH), specialist outpatient clinics (SOCs), and private practitioners across multiple insurance claim systems.\u003c\/p\u003e\n\u003cp\u003eAt SGD 299 per year covering up to four family members (launch rate; regular SGD 599), the membership delivers per-member coordination costs below SGD 75 annually. Services include unlimited specialist matching, 24\/7 case manager helpline, telemedicine setup with Singapore Medical Council (SMC) and Singapore Nursing Board (SNB)-registered practitioners, second opinion arrangement, and preferential pricing on emis.asia medical supplies for all covered members. Data is processed in compliance with the Personal Data Protection Act (PDPA) 2012 and MOH Advisory Guidelines on PDPA for the Healthcare Sector.\u003c\/p\u003e\n\u003ch2\u003eMembership Specifications\u003c\/h2\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eProvider\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eEssential Medical International Supplies Pte Ltd (emis.asia), Singapore\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eDuration\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003e12 months from date of purchase; renewal reminder 30 days before expiry\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eCoverage\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eUp to 4 individuals per membership (family unit; biological or legal dependants accepted)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eSpecialist Matching\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eUnlimited; public and private provider network; SMC-registered specialists\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eInsurance Support\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eMediShield Life, Integrated Shield Plan, and corporate insurance pre-authorisation and claims assistance; included at no additional charge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eCase Manager Access\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003e24\/7 nurse-led helpline; dedicated case manager per family unit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eTelemedicine\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eSetup with SMC and SNB-registered practitioners; compliant with MOH National Telemedicine Guidelines (NTG)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eMedical Records\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eRetrieval and consolidation service; PDPA-compliant data handling\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eSecond Opinion\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eSpecialist second opinion arrangement across emis.asia network\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eSupply Discount\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003ePreferential pricing on emis.asia medical supplies for all covered members\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003eRegulatory Framework\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eHealthcare Services Act (HCSA) 2020 (MOH Singapore); Personal Data Protection Act (PDPA) 2012; MOH Advisory Guidelines on PDPA for the Healthcare Sector\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 6px 10px; background: #f0f4f8; border-bottom: 1px solid #d0d7de;\"\u003ePricing\u003c\/th\u003e\n\u003ctd style=\"padding: 6px 10px; border-bottom: 1px solid #e0e0e0;\"\u003eSGD 299\/year launch rate (regular SGD 599\/year); covers up to 4 family members\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eKey Use Cases\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eFamilies with one or more members managing chronic conditions (diabetes, cardiovascular disease, oncology) requiring coordinated multi-specialist care across Singapore's public-private healthcare network\u003c\/li\u003e\n\u003cli\u003eExpatriate families unfamiliar with MediShield Life, Integrated Shield Plan structures, and CHAS subsidy frameworks requiring guided insurance navigation and claim support\u003c\/li\u003e\n\u003cli\u003eCaregivers of elderly parents seeking structured case management to consolidate fragmented specialist appointments across SGH, NUH, and private specialists, with medication reconciliation support\u003c\/li\u003e\n\u003cli\u003eHome care patients transitioning from acute hospital discharge requiring nurse-led follow-up coordination through emis.asia's home healthcare services network\u003c\/li\u003e\n\u003cli\u003eFamilies seeking pre-surgical second opinions before elective procedures at Mount Elizabeth, Gleneagles, or Raffles Hospital, facilitated through the specialist referral service\u003c\/li\u003e\n\u003cli\u003eCorporate employee benefit programmes requiring family-level healthcare coordination services for expatriate or Singapore-based employees managing complex healthcare needs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eQ: What defines a \"family unit\" for membership eligibility?\u003c\/strong\u003e\u003cbr\u003eUp to four individuals residing at the same registered address may be covered. Members need not be biologically related; legal dependants and co-habiting caregivers qualify. Each covered member receives the full suite of case management services with the dedicated family case manager.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ: How does the case manager assist with Integrated Shield Plan (IP) claims?\u003c\/strong\u003e\u003cbr\u003eThe case manager liaises directly with insurer authorisation teams, prepares supporting clinical documentation for pre-authorisation, and tracks claim status through to settlement. This service covers pre-admission authorisation and post-discharge claim submission. It does not constitute regulated financial advice under Singapore's Financial Advisers Act (FAA) Cap 110.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ: Are telemedicine consultations conducted with MOH-registered practitioners?\u003c\/strong\u003e\u003cbr\u003eYes. All telemedicine consultations arranged through the membership are facilitated with Singapore Medical Council (SMC) or Singapore Nursing Board (SNB)-registered practitioners, in compliance with MOH National Telemedicine Guidelines (NTG) which require doctor-patient relationship establishment and appropriate clinical governance standards.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ: How is personal health data protected under this membership?\u003c\/strong\u003e\u003cbr\u003eemis.asia processes personal health data under the Personal Data Protection Act (PDPA) 2012 and the MOH Advisory Guidelines on the PDPA for the Healthcare Sector. Records are accessed with explicit written member consent and stored in encrypted repositories. Data is not shared with third parties except where required for care coordination with explicit consent.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ: Can this membership be used with both public (restructured hospital) and private healthcare providers?\u003c\/strong\u003e\u003cbr\u003eYes. The emis.asia network includes both public restructured hospitals (SGH, NUH, KKH, TTSH, CGH, NTFGH, SKH) and private providers (Mount Elizabeth, Gleneagles, Raffles, Farrer Park Hospital). Insurance pre-authorisation support covers MediShield Life, Integrated Shield Plans, and corporate\/employer-sponsored insurance policies.\u003c\/p\u003e","brand":"EMIS +","offers":[{"title":"Default Title","offer_id":43716868538446,"sku":null,"price":299.0,"currency_code":"SGD","in_stock":true}],"url":"https:\/\/www.emis.asia\/zh\/products\/emis-asia-care-membership-family-annual","provider":"EMIS +","version":"1.0","type":"link"}