emis.asia Care Membership — Premium Individual (Annual)

Service Overview

The emis.asia Care Membership — Premium Individual plan provides the highest level of personalised healthcare coordination available to individual subscribers through Essential Medical International Supplies Pte Ltd (EMIS), a Singapore-registered medical supply and healthcare services company. For 12 months, the enrolled member is assigned a dedicated nurse case manager who provides structured health monitoring, clinical supply guidance, and care coordination across specialist, primary, and home care settings. This model addresses a critical gap in Singapore's healthcare landscape: the coordination of clinical supply procurement, insurance navigation, and preventive health oversight for individuals who do not have institutional support.

The Premium Individual membership builds on the Standard Individual tier with the addition of a named nurse case manager, quarterly health screening recommendations aligned with MOH Singapore's Healthier SG preventive health framework, and priority insurance pre-authorisation support for complex Integrated Shield Plan claims and Medisave-linked expenditures. Members receive preferential access to the EMIS medical supply catalogue — over 500 SKUs of ISO 13485:2016-certified consumables and HSA-registered medical devices — with concierge-level coordination to ensure clinically appropriate product selection and uninterrupted supply continuity.

Membership Features

Key Applications

• Chronic disease self-management support: Individuals managing diabetes mellitus, hypertension, COPD, chronic kidney disease, or cardiovascular disease benefit from nurse-guided supply coordination, device procurement guidance, and quarterly preventive health check-ins.
• Post-operative home-based recovery: Coordinated supply of wound dressings (CE MDR 2017/745-compliant), infusion sets, enteral nutrition systems, and other post-discharge consumables, managed by a nurse case manager to ensure clinical appropriateness and supply continuity.
• Complex insurance navigation: Priority liaison with AIA, Prudential, NTUC Income, Great Eastern, and other Integrated Shield Plan providers for pre-authorisations, specialist referral coordination, and chronic disease management programme (CDMP) documentation.
• Elderly individual care coordination: Singapore residents managing age-related health conditions benefit from structured nurse oversight, product selection guidance for continence care and pressure injury prevention, and integration with community care services.
• Preventive health programme alignment: Quarterly health screening reminders and personalised recommendations aligned with MOH Singapore's Healthier SG national preventive health framework and Screen for Life programme eligibility criteria.
• Long-term wellness supply continuity: Uninterrupted access to HSA-regulated medical consumables and diagnostics, with nurse guidance on selection upgrades, product substitutions, and clinical protocol changes over the 12-month membership period.

Frequently Asked Questions

Q: What is included in the Premium Individual tier that is not in the Standard Individual membership?
A: The Premium Individual tier adds three key components not available in Standard Individual: (1) a named, dedicated nurse case manager assigned for the full 12 months; (2) quarterly personalised health screening reminders and clinical recommendations; and (3) priority insurance pre-authorisation liaison for complex Integrated Shield Plan claims and Medisave-linked medical expenditures.

Q: How does the dedicated nurse case manager differ from a teleconsultation service?
A: The nurse case manager is not a teleconsultation or episodic service. The assigned nurse maintains a longitudinal relationship with the member for the 12-month period, tracks health and supply needs over time, coordinates with specialist and primary care providers, and provides proactive — not reactive — clinical guidance. The service operates within the Singapore Nursing Board's scope of practice and does not constitute a substitute for physician consultation.

Q: Can the Premium Individual membership support procurement for home-based medical care in Singapore?
A: Yes. Members with home-based medical care needs — including wound management, parenteral nutrition, urinary catheterisation, or oxygen therapy — receive concierge coordination of clinically appropriate EMIS supplies. All products are sourced from ISO 13485:2016-certified manufacturers and comply with HSA Singapore health product regulations, ensuring suitability for use in community and home care settings.

Q: How does EMIS handle Medisave and Integrated Shield Plan claims for supply reimbursement?
A: EMIS's clinical coordination team facilitates pre-authorisation requests and supports members in preparing reimbursement documentation for medically necessary consumables under relevant Integrated Shield Plan riders and CDMP provisions. Members should note that final claim approval and reimbursement decisions remain with the respective insurer or CPF Board, and EMIS acts as a coordination facilitator only.

Q: Are the medical supplies available through the EMIS membership HSA-registered and clinically appropriate?
A: All medical devices and consumables in the EMIS catalogue are sourced from manufacturers with ISO 13485:2016 quality management system certification. Class A and Class B medical devices are registered with the Health Sciences Authority (HSA) Singapore under the Health Products (Medical Devices) Regulations. Nurse case manager guidance ensures product selection is clinically appropriate for the member's specific condition and care setting, consistent with evidence-based clinical guidelines.