退款政策
Refund & Exchange Policy
Your health and safety are our top priority. Due to the sensitive nature of medical and hygiene products, we adhere to a strict quality control policy. However, we also understand that mistakes happen.
1. Our "Hygiene Safety" Promise (Non-Returnable Items) To ensure every customer receives brand-new, sterile medical supplies, we cannot accept returns or exchanges for the following categories once they have left our facility:
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Stoma & Ostomy Products: Bags, baseplates, and pastes (unless in a completely sealed, unopened box).
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Wound Care: Dressings, bandages, and gels.
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Probiotics & Supplements: Due to temperature control requirements, we cannot resell returned supplements (e.g., Akkermansia).
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Personal Care: Compression stockings and skin creams.
2. 7-Day Exchange Policy (Unopened Hardware) For non-hygiene items (e.g., sealed hardware accessories), we offer a 7-Day Exchange Window if you have purchased the wrong size or model.
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Condition: Items must be 100% unopened, in original packaging, and in re-sellable condition.
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Process: Contact us within 7 days of receipt.
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Restocking Fee: A $10.00 administrative fee applies to "Change of Mind" exchanges to cover processing costs.
3. Damaged or Incorrect Orders (Our Guarantee) If we made a mistake, we will fix it.
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Incorrect Item: If you received a product different from what you ordered, we will arrange a free 1-to-1 exchange at your doorstep.
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Damaged in Transit: If your probiotics arrive warm or your box is crushed, please take a photo immediately and WhatsApp us. We will arrange a replacement or refund.
How to Request a Return:
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WhatsApp us at +65 8028 7151 or email Hello@emis.asia with your Order ID.
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Include a photo of the item if it is damaged/incorrect.
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Wait for our team to issue a Return Authorization (RA) number before mailing anything back.