EMIS+ Is Launching Medical Concierge Services in Singapore

At EMIS+, we've spent years putting professional-grade medical supplies directly into the hands of patients, caregivers, and healthcare professionals across Singapore and Southeast Asia. We've helped wound-care patients manage complex dressings at home. We've supplied stoma essentials to people reclaiming their independence. We've made clinical-quality consumables accessible without the friction of hospital procurement.

Now we're taking the next step: medical concierge services.

Why Is EMIS+ Launching Medical Concierge?

The question we kept hearing from our customers wasn't simply "which dressing should I use?" It was bigger: "How do I find the right specialist for my condition?" or "My elderly parent just got a difficult diagnosis — what do we do next?" or "I'm an expatriate and I don't know how Singapore's healthcare system works."

People needed more than products. They needed a trusted, knowledgeable guide through a system that — even in a world-class healthcare destination like Singapore — can feel fragmented and hard to navigate when you're unwell. Medical concierge is the answer to that need.

What Is Medical Concierge? (And Why Singapore Needs It)

Medical concierge is a personalised healthcare support service that manages the access, navigation, and coordination of healthcare on your behalf — so you can focus entirely on getting well rather than managing logistics.

Singapore's healthcare system is ranked among the top ten in the world, but it operates across a complex public-private landscape spanning restructured hospitals (SGH, NUH, CGH, TTSH, KKH), polyclinics, private specialists, and international medical centres. For many patients — particularly those with multiple conditions, elderly patients, or expatriates — knowing where to start and how to move through this landscape efficiently is genuinely difficult.

What Will EMIS+ Medical Concierge Offer?

Our medical concierge service is built around four core capabilities:

• Specialist matching — Identifying the right specialist for your specific condition among Singapore's private and public sector options, based on clinical expertise rather than proximity or name recognition alone
• Care coordination — Managing referrals, appointments, and information flow between your GP, specialists, diagnostics providers, and home care team
• Chronic condition management support — Providing structure and continuity for patients managing long-term conditions such as diabetes, cardiovascular disease, cancer, or kidney disease
• International patient services — Coordinating medical travel to Singapore for international patients, including pre-arrival planning, hospital selection, interpreter services, and post-treatment follow-up

How Is Medical Concierge Different From Health Insurance?

Health insurance covers the cost of treatment. Medical concierge covers the experience of accessing and coordinating that treatment. The two work best in combination: your insurance pays the bills; your concierge handles everything else — the specialist selection, the referral paperwork, the appointment logistics, the follow-up, and the continuity between providers.

Who Is EMIS+ Medical Concierge For?

• Patients with complex, chronic, or newly diagnosed serious conditions who need expert navigation support
• Elderly patients and their adult children managing multiple specialists, medications, and care settings simultaneously
• Expatriates in Singapore who are unfamiliar with how the public-private referral system works
• International patients seeking world-class specialist care in Singapore
• Individuals who want a knowledgeable advocate ensuring their healthcare is managed proactively and completely

Frequently Asked Questions

What is EMIS+ medical concierge?

EMIS+ medical concierge is a personalised healthcare navigation service in Singapore. It helps patients identify the right specialists, coordinate appointments and referrals, manage care plans across multiple providers, and reduce the administrative burden of accessing quality healthcare.

Is EMIS+ medical concierge only for private patients?

No. EMIS+ medical concierge helps patients navigate both Singapore's public restructured hospital system and the private sector, depending on what is right for the patient's clinical and financial situation.

Is EMIS+ medical concierge available for international patients?

Yes. We offer international patient coordination services for those travelling to Singapore for specialist treatment, including pre-arrival planning, hospital and specialist selection, and post-treatment follow-up.

How much does EMIS+ medical concierge cost?

Pricing depends on the scope and duration of support required. Contact our team for a personalised quote.