emis.asia Care Membership — Family (Annual)

Service Overview

The emis.asia Care Membership (Family Annual) provides structured healthcare navigation for Singapore families managing multi-specialist care, chronic conditions, or high-utilisation healthcare requirements. The membership assigns a dedicated nurse-led case manager to the family unit — centralising appointment scheduling, insurance pre-authorisation, medical records consolidation, and specialist referral coordination under a single point of contact. This eliminates the administrative burden associated with navigating Singapore's fragmented public-private healthcare landscape, where patients frequently engage separately with restructured hospitals (SGH, NUH, KKH), specialist outpatient clinics (SOCs), and private practitioners across multiple insurance claim systems.

At SGD 299 per year covering up to four family members (launch rate; regular SGD 599), the membership delivers per-member coordination costs below SGD 75 annually. Services include unlimited specialist matching, 24/7 case manager helpline, telemedicine setup with Singapore Medical Council (SMC) and Singapore Nursing Board (SNB)-registered practitioners, second opinion arrangement, and preferential pricing on emis.asia medical supplies for all covered members. Data is processed in compliance with the Personal Data Protection Act (PDPA) 2012 and MOH Advisory Guidelines on PDPA for the Healthcare Sector.

Membership Specifications

Key Use Cases

• Families with one or more members managing chronic conditions (diabetes, cardiovascular disease, oncology) requiring coordinated multi-specialist care across Singapore's public-private healthcare network
• Expatriate families unfamiliar with MediShield Life, Integrated Shield Plan structures, and CHAS subsidy frameworks requiring guided insurance navigation and claim support
• Caregivers of elderly parents seeking structured case management to consolidate fragmented specialist appointments across SGH, NUH, and private specialists, with medication reconciliation support
• Home care patients transitioning from acute hospital discharge requiring nurse-led follow-up coordination through emis.asia's home healthcare services network
• Families seeking pre-surgical second opinions before elective procedures at Mount Elizabeth, Gleneagles, or Raffles Hospital, facilitated through the specialist referral service
• Corporate employee benefit programmes requiring family-level healthcare coordination services for expatriate or Singapore-based employees managing complex healthcare needs

Frequently Asked Questions

Q: What defines a "family unit" for membership eligibility?
Up to four individuals residing at the same registered address may be covered. Members need not be biologically related; legal dependants and co-habiting caregivers qualify. Each covered member receives the full suite of case management services with the dedicated family case manager.

Q: How does the case manager assist with Integrated Shield Plan (IP) claims?
The case manager liaises directly with insurer authorisation teams, prepares supporting clinical documentation for pre-authorisation, and tracks claim status through to settlement. This service covers pre-admission authorisation and post-discharge claim submission. It does not constitute regulated financial advice under Singapore's Financial Advisers Act (FAA) Cap 110.

Q: Are telemedicine consultations conducted with MOH-registered practitioners?
Yes. All telemedicine consultations arranged through the membership are facilitated with Singapore Medical Council (SMC) or Singapore Nursing Board (SNB)-registered practitioners, in compliance with MOH National Telemedicine Guidelines (NTG) which require doctor-patient relationship establishment and appropriate clinical governance standards.

Q: How is personal health data protected under this membership?
emis.asia processes personal health data under the Personal Data Protection Act (PDPA) 2012 and the MOH Advisory Guidelines on the PDPA for the Healthcare Sector. Records are accessed with explicit written member consent and stored in encrypted repositories. Data is not shared with third parties except where required for care coordination with explicit consent.

Q: Can this membership be used with both public (restructured hospital) and private healthcare providers?
Yes. The emis.asia network includes both public restructured hospitals (SGH, NUH, KKH, TTSH, CGH, NTFGH, SKH) and private providers (Mount Elizabeth, Gleneagles, Raffles, Farrer Park Hospital). Insurance pre-authorisation support covers MediShield Life, Integrated Shield Plans, and corporate/employer-sponsored insurance policies.