emis.asia Care Membership — Premium Family (Annual)

Service Overview

The emis.asia Care Membership — Premium Family plan is the highest tier of healthcare coordination offered by Essential Medical International Supplies Pte Ltd (EMIS), a Singapore-registered medical supply and healthcare services company. The annual plan covers up to four household members, each assigned touchpoints with a dedicated nurse case manager who provides personalised health monitoring, clinical supply guidance, and care coordination throughout the 12-month subscription period. This structure is particularly suited to families managing one or more members with chronic conditions, surgical recovery, or complex health needs requiring continuity of care across multiple providers.

The Premium Family membership consolidates all benefits of the Premium Individual tier — quarterly health screening reminders, priority insurance liaison, and concierge medical supply coordination — extended simultaneously to all enrolled members. For Singapore families navigating the private healthcare system, Integrated Shield Plan pre-authorisations, Medisave-linked expenditure, and the procurement of HSA-regulated medical consumables, this service reduces administrative fragmentation and ensures clinically informed procurement decisions. Products supplied through the EMIS catalogue are sourced exclusively from manufacturers compliant with ISO 13485:2016 quality management system standards and relevant CE MDR 2017/745 or HSA Singapore device registration requirements.

Membership Features

Key Applications

• Chronic disease household management: Families with members managing diabetes mellitus, hypertension, COPD, chronic kidney disease, or heart failure who require ongoing clinical supply coordination, device procurement, and regular preventive health monitoring.
• Post-operative and home-based care coordination: Concierge management of wound dressings, enteral nutrition equipment, infusion sets, and post-discharge consumables (all HSA-regulated), coordinated by a dedicated nurse case manager.
• Elderly care at home: Coordinated supply of continence products, compression hosiery, catheter supplies, and pressure injury prevention dressings, with clinical guidance on product selection per evidence-based wound care guidelines.
• Paediatric health support: Family members under 18 with developmental conditions, surgical recovery, or chronic medical needs benefit from coordinated paediatric supply access and nurse-guided health monitoring.
• Insurance navigation for complex Singapore claims: Priority liaison with AIA, Prudential, NTUC Income, Great Eastern, and other Integrated Shield Plan providers for pre-authorisations, complex reimbursement workflows, and specialist referral coordination.
• Preventive health programme integration: Quarterly health screening reminders aligned with MOH Singapore Healthier SG national preventive health framework, with personalised recommendations based on member age, gender, family history, and clinical risk profile.

Frequently Asked Questions

Q: Who qualifies as a family member under the Premium Family membership?
A: Up to four individuals residing in the same Singapore household may be enrolled. This may include spouses, parents, adult children, or other dependants. Each enrolled member receives personalised nurse case manager touchpoints under the shared family plan for the 12-month subscription period.

Q: How is the nurse case manager service delivered in Singapore?
A: The nurse case manager service is delivered via a combination of teleconsultation, secure messaging, and, where clinically indicated, referrals to community nursing services or home care providers registered with the Ministry of Health Singapore. The nurse case manager does not replace a licensed physician but provides structured care coordination, supply navigation, and preventive health guidance aligned with the Singapore nursing scope of practice.

Q: Does the Premium Family membership include preferential pricing on EMIS medical supplies?
A: Yes. Enrolled members receive preferential pricing on the EMIS medical supply catalogue, which spans over 500 SKUs including wound care dressings (CE MDR 2017/745-compliant), IV administration sets, enteral nutrition systems (ISO 13485-certified), compression hosiery (RAL-GZ 387/1 graduated compression standards), and HSA-registered diagnostic devices.

Q: How does insurance pre-authorisation support work for Singapore Integrated Shield Plans?
A: EMIS's clinical coordination team liaises directly with private insurers, third-party administrators, and Medisave-accredited institutions on the member's behalf to facilitate pre-authorisation letters, supply reimbursement claims, and Chronic Disease Management Programme (CDMP) documentation under MOH Singapore guidelines. Final insurance decisions remain with the insurer.

Q: Are EMIS medical supplies compliant with HSA Singapore and relevant ISO standards?
A: All medical consumables and devices supplied through the EMIS catalogue are sourced exclusively from manufacturers holding ISO 13485:2016 quality management system certification. Devices are CE MDR 2017/745-marked or registered with the Health Sciences Authority (HSA) Singapore under the Health Products Act. Wound dressings, IV consumables, and enteral nutrition systems comply with applicable ISO biocompatibility standards (ISO 10993 series) where required.